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After sales

We’ll take care of you well after your move in date. With every Tulloch home we offer 24* hour after sales cover for the first two years after purchasing your property. While we hope that nothing goes wrong, our professional in-house maintenance teams are on hand in case it does.

You will find videos of how your home works here.

*Split between our standard office hours and our out of hours emergency service.

Tulloch Homes After Sales - First 12 months

Reporting a fault

Please contact our sales team, Mon - Fri 8:30am - 5:00pm.

For the first year of moving into your new home, our dedicated on site sales and construction team will assist with any issues you experience with your new home.

Tulloch Homes After Sales - 1 to 2 years

Reporting a fault

Following your first year in your home, we would ask you to contact our Customer Care Team, Mon - Fri 8:30am - 5:00pm.

Out of hours emergency

In case of emergency when our offices are closed, please contact the number below and you will be put through to the on call emergency representative.

Items classed as an emergency are:

  • Full loss of Electricity (affecting your property only)
  • Full loss of heating
  • Full loss of hot water
  • Uncontainable water escape
  • Blocked drainage affecting your property only
  • The security of your home being compromised

Utilities Emergency Numbers

To report a leak in or loss of utility supply in the first instance please contact:

Gas: National Gas Emergency Service

0800 111 999

Electric: Scottish & Southern Energy

0800 300 999

Energy: Scottish Power

0845 272 7999

Water: Scottish Water

0800 0778 778

As well as our after sales team, out of hours emergency services, two year warranty and NHBC guarantee, we are also members of the New Homes Quality Code and The Consumer Code for Home Builders. Find out more about the Consumer Codes.